The Intelligence Gap: Why Motor Insurers Are Making Critical Decisions With Incomplete Information.
The motor insurance market has never had access to more data. Claims handlers operate sophisticated management systems. Fraud teams deploy
Voice Analytics in Insurance Claims: When Does Risk Become Evidence?
Fraud prevention has always required insurers to walk a narrow line. On one side sits the clear commercial and moral
Fraud isn’t getting smarter. It’s getting easier.
For years, the industry prepared for fraud to evolve into something more sophisticated, more organised, more complex. Entire strategies have
Pressure doesn’t create fraud. It increases it.
A different kind of pressure... Fuel prices aren’t just creeping up; they’re going up faster than Artemis II. At the
Insurance Fraud Hasn’t Changed Much in 100 Years. The Way We Detect It Is Changing Fast.
Insurance fraud is often described as a modern and rapidly evolving challenge. In reality, the behaviour behind it has remained remarkably
Scotland’s Claims Landscape: Continuing the Conversation.
We recently issued an article exploring Scotland’s evolving claims environment. At that stage, our focus was structural. We examined how
What 2025 taught us about insurance fraud, and what 2026 is already shaping up to be.
If 2025 taught us anything about insurance fraud, it’s that it rarely turns up waving a red flag. Most of
It’s Not What We Think – It’s What We Can Prove.
In everyday claims handling, you begin to notice certain patterns. The claims that become difficult rarely do so because someone
Lessons, Progress and New Frontiers.
Ok, so it’s only November, but as 2025 draws to a close, it’s clear that the UK insurance industry is ending
Understanding Motivation: Why Fraud is Finding Fertile Ground North of the Border.
When you think of Scotland, you might picture something like the street above: cobbled roads beneath grey skies, castles on
Integrity. The Foundation of Every Investigation.
If I asked a room of professionals to define integrity, most would use the word honesty. Yet honesty and integrity, though
When Fraud Meets Filters: How the Digital Age is Redefining Deception.
Similar to the picture above, a claim was received recently, with the image of the insured vehicle looking convincing enough. A
The Hidden Costs of Insurance Fraud: Who Really Pays?
The Hidden Costs of Insurance Fraud: Who Really Pays? Unpacking the real price tag of deception in motor insurance
Do Insurance Claims Take Too Long to Settle?
Do Insurance Claims Take Too Long to Settle? Observations on the hidden machinery behind indemnity in UK general insurance
The Curious Rise of Short-Term Car Insurance Fraud.
The Curious Rise of Short-Term Car Insurance Fraud. What insurers need to know about detection and prevention Short-term car
Soft Fraud: The Hidden Threat to Insurers in Home & Property Claims.
Soft Fraud: The Hidden Threat to Insurers in Home & Property Claims In this article, we want to shine
How Social Media is Reshaping Motor Insurance Fraud Investigations.
It’s not CCTV or private investigators catching insurance fraudsters — it’s Instagram stories and TikTok posts. The Digital Breadcrumb
Rapid Triage of Claims: Reducing Early Leakage, Fraud Exposure and Strengthening Defensible Outcomes.
At DLB Investigations, we’ve seen the same pattern play out across the claims landscape for years. Despite advances in claims
A positive improvement in our sustainability – certified!
Last year, we embarked upon a project with EcoVadis to assess the quality of our sustainability management system. The organisation awarded us
Going all-in for certifications.
With our ISO 9001 Quality Management Systems certification up for its annual renewal, and in passing that with a perfect bill of
A Successful Day and Great Prize Draw at 1st Central Insurance.
DLB was invited to participate and present our services at the 1st Central Insurance Suppliers’ Day. It was a great success. Not
The Unseen Pitfalls of Motorcycle Credit Hire: A Wake-Up Call for the Industry?
In the rapidly expanding world of motorcycle credit hire, the convenience of getting back on the road swiftly after an accident is
Another ISO & Cyber Success for DLB.
Time flies. It seems only weeks ago that we reported our satisfaction at securing our fourth successive ISO 9001 certification. But no.
Recognition for our Sustainability Commitment.
DLB Investigations Ltd has been awarded a Commitment Badge in recognition of its sustainability achievement with an overall score of 54%.
Combating the Disturbing Trend: Motorcycle Delivery Riders & Insurance Fraud.
In the past few years, the UK has seen a huge rise in moped delivery riders on our streets. Delivering everything from
Check out our Personal Lines Insight session into Helix at the MGAA
Helix is all about the truth. Many people know it can be a game changer in motor claims investigations. But we want
We’ve hit ISO for four!
There’s nothing quite as satisfying as consistency in your batting. (Yes, this is a cricket analogy because the sun’s out!) We’ve just
‘HELIX’ nominated for Fraud Awards
Our forensic vehicle data investigations service, known as 'HELIX' has been shortlisted in the category of 'Fight Against Fraud' at this year's
Join us in person for a free presentation on Helix by Noel Lowdon, our leading industry expert.
For the ultimate insight into the fascinating volumes of telling and useful forensic data automatically logged and stored in modern
We’re moving with the times for our working week.
The four-day week. It’s a topical subject right now, and one that’s attracting much interest and opposing views. Our
Jim Lawless joins DLB
We welcome our latest member of staff, Jim Lawless, to the DLB Investigations family. Jim is a well-known figure in the
Caroline joins DLB
We are delighted to welcome another new staff member to the DLB Investigations team. Caroline Hull joined us in August
More than Motor as we exhibit at the I Love Claims conference
We’re off to the I Love Claims MGA conference on 28th September 2022 and can’t wait to set up our
Helix presentation success
Our MGAA Conference presentation was very well received. We got our 15-minutes of fame last week at the MGAA Conference
Less than a week to go…
Join us in Houndsditch if you can next Wednesday, 29th June. Then you'll be able to see us present the
We’re presenting at the MGAA Conference this June
Breaking News... As new members of the Managing General Agents Association, we have been invited to present at the organisation's
Welcome, Sonia
Please join us in welcoming a new staff member, Sonia John, to the DLB Investigations family. Sonia joined us in
We’ve joined the MGAA
Our accession to the Managing General Agents Association (MGAA) is another positive step in the evolution of DLB Investigations Ltd.
A tough but rewarding decade in business
This month we celebrate the 10-year anniversary of the creation of DLB Investigations Ltd. It’s an important milestone, especially for
Quality is imperative. We are ISO 9001 Certified for another year
In 2020, we achieved our first ISO 9001 accreditation. Now we have passed our third annual ISO certification, giving us
Our webinar on PinPoint was so well received that we’re going to do it again
Last week, we ran a webinar on our new PinPoint service, which was attended by insurance companies, claims handling specialists and
Visit us Virtually at the Claims & Fraud Summit. You could win a new Apple Watch SE.
DLB is exhibiting at the Insurance Post magazine’s Claims & Fraud Summit on Wednesday 18th and Thursday 19th November 2020. This
We’re supporting our local foodbank
These are difficult times. That’s why we particularly admire the selfless efforts of local charities like the Market Harborough Jubilee Foodbank.
Is video interview technology a genuine alternative to field investigation?
Never has video communications technology been so rapidly adopted and used with such fervour, thanks to the global clamour for socially
Helix webinar a resounding success
Great to be able to report that our first webinar was a tremendous success. We had a couple of dozen participants
First Helix webinar proving popular
We organised a webinar on our new Helix service for 10th February, hoping that some in the insurance and legal industries
