Insurance claims investigations is our business. Motor insurers, legal practitioners, local authorities and government agencies across the UK and Ireland are our clients. Our approach is different because we use custom-trained AI, digital apps and our own bespoke software for unmatched efficiency and value – but critically, it’s all backed by the exemplary human expertise of our investigators to guarantee accuracy and quality.
Our Latest News
The Hidden £1.7bn Crisis: What the Rise of High-Tech Vehicle Theft Means for Insurers
A car stolen every four minutes. Just 3% of vehicle theft offences resulting in a charge or summons. For insurers, the implications extend far beyond the theft itself. A BBC News investigation published
Sixty Seconds on the Driveway: What the Industry Hasn’t Yet Said Out Loud about Connected-Car Theft.
By the time Ian Fogg's stolen Kia was pinging its location back to Lithuania, while Kia's own connected app refused to tell him where the car actually was, the more interesting question, from
The Intelligence Gap: Why Motor Insurers Are Making Critical Decisions With Incomplete Information.
The motor insurance market has never had access to more data. Claims handlers operate sophisticated management systems. Fraud teams deploy increasingly powerful analytical tools. Investigators draw on intelligence sources that would have been
Voice Analytics in Insurance Claims: When Does Risk Become Evidence?
Fraud prevention has always required insurers to walk a narrow line. On one side sits the clear commercial and moral need to identify dishonest claims quickly, protect the premium pool, and prevent leakage.
Fraud isn’t getting smarter. It’s getting easier.
For years, the industry prepared for fraud to evolve into something more sophisticated, more organised, more complex. Entire strategies have been built around that assumption. That isn’t what has happened. It has become
Pressure doesn’t create fraud. It increases it.
A different kind of pressure... Fuel prices aren’t just creeping up; they’re going up faster than Artemis II. At the same time, inflation isn’t easing in the way many expected, and interest rates
Insurance Fraud Hasn’t Changed Much in 100 Years. The Way We Detect It Is Changing Fast.
Insurance fraud is often described as a modern and rapidly evolving challenge. In reality, the behaviour behind it has remained remarkably consistent. Long before digital claims portals, telematics data and automated workflows, insurers were
Scotland’s Claims Landscape: Continuing the Conversation.
We recently issued an article exploring Scotland’s evolving claims environment. At that stage, our focus was structural. We examined how Scotland’s personal injury framework, distinct from England and Wales, might influence behaviour over
