Similar to the picture above, a claim was received recently, with the image of the insured vehicle looking convincing enough. A van with a badly damaged bumper, submitted alongside a claim describing a low-speed collision. Nothing unusual there, on the face of it. But something didn’t sit right. A quick check online, and there
The Hidden Costs of Insurance Fraud: Who Really Pays? Unpacking the real price tag of deception in motor insurance claims. Insurance fraud isn’t always dramatic. It rarely involves staged car crashes in backstreets or mysterious fires. More often, it’s subtle: a few extra scratches added to a bumper claim, or an item
Do Insurance Claims Take Too Long to Settle? Observations on the hidden machinery behind indemnity in UK general insurance A friend of mine recently lodged a claim after a leak damaged his kitchen. He filled out the forms online, uploaded photos, and even spoke to a loss adjuster who assured him things
The Curious Rise of Short-Term Car Insurance Fraud. What insurers need to know about detection and prevention Short-term car insurance has grown rapidly in the UK. It offers flexibility for drivers who need cover for only a few days, borrowing a car, test-driving, or visiting from abroad. But that same flexibility has
Soft Fraud: The Hidden Threat to Insurers in Home & Property Claims In this article, we want to shine a light on what we consider one of the most under-reported issues facing insurers dealing with ‘Home’ claims: soft fraud. It is an often undetected or unprovable type of fraud that pervades wherever
It’s not CCTV or private investigators catching insurance fraudsters — it’s Instagram stories and TikTok posts. The Digital Breadcrumb Trail: Everybody Leaves One Let’s face it – if you’re documenting every pancake breakfast, gym session and beachside cocktail online, you’re also providing a convenient digital footprint. Today’s insurance investigators know this, and
At DLB Investigations, we’ve seen the same pattern play out across the claims landscape for years. Despite advances in claims systems and technology, insurers continue to face excessive claims leakage, avoidable indemnity spend and undetected fraud – especially in the early stages of a claim. The reality is this: many high-cost, complex or
Last year, we embarked upon a project with EcoVadis to assess the quality of our sustainability management system. The organisation awarded us a Commitment Badge acknowledging our overall score of 54. While delighted with the outcome, our MD, David Booker, resolved to increase that score in the future by promising to “take action to improve
With our ISO 9001 Quality Management Systems certification up for its annual renewal, and in passing that with a perfect bill of quality health without a single non-conformity, we decided to push things further. Why would we do that? Well, being accredited serves our customers exceptionally well. They know that our processes and procedures have
DLB was invited to participate and present our services at the 1st Central Insurance Suppliers’ Day. It was a great success. Not only did we have the pleasure of meeting many members of the company’s claims teams and other key staff, we seized the opportunity to run a prize draw for bottles of champagne. That
We are a corporate investigations company working closely with the insurance & legal sectors, as well as local authorities and government agencies across the UK and Ireland.
DLB Investigations Limited
Eckland Lodge Business Park
Desborough Road
Market Harborough
Leicestershire LE16 8HB
Phone: +44 (0)800 772 0302
Email: enquiries@dlbinvestigations.co.uk
Web: dlbinvestigations.co.uk
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