RTC with IRIS AI

We’re pleased to report on the success of a transformative update to our services that refined our RTC and redefines claims investigation and reporting. At the heart of this evolution is IRIS: our proprietary AI-based Intelligent Reporting and Investigation System. These enhancements, which launched in January 2025, have revolutionised our Rapid Triage of Claims (RTC) service while significantly advancing our core investigative processes.

Now you no longer need to face an ever-growing stream of claims or see your claims teams get overwhelmed and miss key dates and decision deadlines. And that avoids cost penalties resulting from claims needlessly dropping out.

RTC with IRIS AI could be exactly what you need. It’s an effortless way to outsource claims assessment at times of peak volume to get everything back on track, saving the sanity of your claims teams, empowering you with actionable insights to make informed decisions quickly, and enhancing policyholder loyalty.

IRIS: Redefining AI-Powered Reporting

IRIS deploys cutting-edge AI to synthesise data from a wide array of sources, including video interviews, witness statements, locus information, imagery and intelligence – delivering comprehensive insights in record time. We’ve trained the leading commercial AI tool with more than a decade of real claims data from our extensive repository to produce our own tailored AI model. No other organisation has this powerful resource as a foundation.

We unveil IRIS as a groundbreaking innovation in claims investigation. This Intelligent Reporting and Investigation System delivers bespoke, highly accurate reports tailored to the unique circumstances of each claim, while streamlining the investigative process to achieve unmatched efficiency.

IRIS produces results in a fraction of the time traditionally required. It empowers insurers with faster decision-making capabilities. Quicker, more accurate reports enable early intervention and significantly reduce claims leakage, which leads to substantial cost savings.

Precision & Relevance is Built Into IRIS

In addition to years of DLB claims data to train our AI model, IRIS is meticulously designed to ensure precision by also incorporating client-specific policy wordings, terms and conditions. Aligning to individual claims in this way guarantees that every report complies with your policy guidelines while delivering actionable insights tailored to your claims assessment needs.

This accelerated analysis improves accuracy while enabling insurers to mitigate costs by avoiding delays, detecting fraudulent activity earlier and reducing unnecessary expenditure associated with prolonged claims cycles.

The Speed, Accuracy & Compliance of IRIS

What sets IRIS apart is its foundation of claims case load data with the ability to cross-reference findings against an extensive range of authoritative sources, including:

• UK case law (civil and criminal courts)
• The Highway Code
• Financial Ombudsman Service (FOS) guidelines
• Financial Conduct Authority (FCA) guidelines

With continuously integrated data sources, IRIS produces detailed, defensible reports in a fraction of the normal time. Whether confirming indemnity, determining liability or identifying fraud, insurers benefit from faster resolutions, reduced costs and unwavering compliance with industry standards.

The Human + IRIS Synergy

At DLB Investigations, we’ve always believed in the power of combining human expertise with advanced technology. It’s the same with our Intelligent Reporting and Investigation System. IRIS doesn’t operate in isolation; it works alongside our experienced investigators, who apply their deep industry knowledge to refine and guide each case.

This synergy not only ensures faster results but also provides reliable, actionable insights. Proprietary trained AI algorithms within IRIS uncover patterns and inconsistencies indicative of fraudulent behaviours in seconds – insights that previously took days of manual analysis. By eliminating inefficiencies, IRIS helps insurers significantly reduce claims cycle times, which lowers costs and enhances customer satisfaction.

IRIS: Claims Investigation Transformation

This innovation of AI paired with human expertise is already transforming the claims landscape. During rigorous beta testing on real claims, IRIS identified critical considerations – such as fraud, liability and indemnity – in just a few seconds. Faster reporting enables insurers to settle claims sooner, avoiding delays, protracted disputes and costly credit hire charges.

As we continue to integrate new data sources into our AI model, IRIS evolves, learning at an exponential rate and delivering even greater value over time. The result? A more efficient, accurate and cost-effective claims investigation process.

Discover the Power of IRIS for Yourself

If you’d like to learn more about how IRIS is revolutionising claims processes, reducing costs, enhancing accuracy – and exactly how it can transform your claims management procedures – we’d be delighted to discuss this groundbreaking innovation with you in detail. Just get in touch.

🎥 Rapid Video Interviews. As part of our innovative and responsive RTC service, we interview your policyholders via secure video technology within 24 hours of receiving your instruction. With our ‘on-the-fly’ approach, we gather accurate and necessary information promptly, to expedite the entire claims process.

📜 Signed Statements On-the-Go. Our bespoke QEST in-house software lets us obtain digitally-signed statements that eliminate the delays associated with traditional paperwork. It ensures claims decisions are made swiftly and filing to the Portal can be achieved in a matter of minutes.

🔍 Indemnity and Fraud Assessment. With our advanced screening tools, the power of IRIS and one of the industry’s most experienced investigations teams, we promptly assess indemnity and fraud risks. That allows early detection of claims fraud helping you to minimise or eradicate claims leakage.

⏱️ 48-Hour Turnaround. Experience the power and speed of RTC efficiency accelerated by IRIS. We handle the entire claims screening process diligently and get everything back on your desk within 48 hours – fully analysed and ready for immediate action.

🔒 Secure and Compliant. All communications are via our proprietary Case Management System, which is 256-bit encrypted, so sensitive data is never compromised. It provides rigorous security and ensures compliance with industry standards. Your client information is safeguarded, while all our processes adhere to strict British Standards Institution (BSI) protocols.

🌟 Actionable Insights. You can easily leverage our comprehensive report to gain constructive insights into the claims and the parties involved. It saves you valuable time, helping you optimise operations and improve decision-making.

Wave goodbye to costly claims processing delays. With RTC accelerated by the AI power of IRIS, we handle OIC portal claims assessments swiftly, accurately and within a fixed budget, ensuring compliance and transparency from beginning to end. Transform your new claims triage and handling with RTC!